Delivery Information

Delivery Information

Royal Mail is our UK carrier.  Shipping is charged according to weight and will be displayed on the website before you enter your payment details.

We aim to despatch your order on the day of receipt if received before 2.30pm or the next working day for orders received after 2.30pm  or on a weekend or Public holiday.

In the unlikely event of an item being out of stock we will send the remainder of your order and refund the out of stock item if it is unlikely to be back in stock in a reasonable amount of time.  Alternatively, we may at our discretion hold the order until complete if the delay is likely to be no more than a few days, we will inform you of this by email/phone if necessary and advise on the estimated time delay. 

Delivery is normally by Royal Mail.  Some deliveries may require a signature - If you are not likely to be at home to sign for your delivery, please choose to have your order delivered to your work or an alternative address at the time of ordering.

If Royal Mail have recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limit set by Royal Mail, we will treat this as a cancelled order unless you contact us.  We will refund the cost of the goods but not the original postage cost.  If you want to arrange re-delivery you will incur a further postage charge.  For more information see below:

Special Delivery Next Day (£ 500 Insured)

Valuable gift or important letter that has to be there tomorrow? When you need to know it’s arrived safely and on time choose Special Delivery Next Day.
Choose our guaranteed service when you need:
to track important documents online and get signed proof of delivery
compensation cover for sending jewellery, cash or other valuables
Saturday delivery (for an additional fee) to get those tickets or birthday gifts there for the weekend
consequential loss cover (available for an additional fee) for tax returns or documents that if late, could result in penalties


Royal Mail 1st Class Signed For:

 Sending an important gift or letter? Need to know your item has arrived? Royal Mail Signed For 1st Class™ aims to deliver your letter or parcel the next working day - and gives you the added benefits of :
proof of delivery including a signature from the receiver
check online or on your mobile to see when your item has been delivered
compensation cover up to £50.


Standard Parcel:

Trust 1st Class for quick, efficient delivery across the UK. We aim to deliver your letters and parcels to their destinations the next working day – including Saturdays. Although we aim to deliver 93% of 1st Class mail the next working day after posting, we are unable to provide a guaranteed service. For guaranteed next day delivery we recommend Special Delivery Next Day (£500 Insured).





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